Satisfaction Guarantee

We guarantee your satisfaction. If for any reason you are not satisfied with our service, please contact your account manager and let us make it right for you. We do not provide refunds, however, we will do everything in our power to provide a pleasant experience.

Payment terms

Full payment is due on the invoice date in UAE currency. Late charges of 3%, or the maximum legal rate, may be applied to overdue payments. Accounts more than ninety days overdue will automatically be canceled and ongoing service will be restricted until payment is received in full.

Billing cycles

Each of our service’s billing cycles lasts one calendar month. Our billing cycle begins on the first (1st) of the month through the end of each month. Your first bill covers the period from the day you sign up for services through the end of the current billing cycle. If such a period is less than a full month, all charges that appear on your first bill may be prorated accordingly.

Payment methods

Customers using the monthly term pricing require a credit card to pay their monthly bills. Digital Triumphs accepts VISA, MasterCard, Discover, and American Express. Customers paying semi-annual or annual terms may pay with either a credit card or check prior to the beginning of each billing cycle.

Changing credit cards

You can update your billing preferences at any time. Based on your plan, you may not be able to update your credit card information, in which case please contact our accounting team via email or phone.

Cancellations

At any time you may cancel your service for your account with a 30 day written notice. You may also upgrade or downgrade your account’s pricing plan with a 30 day written notice.

Promotions

Promotional pricing may be available for our services. Promotions are tied to particular account types and are of limited duration. You must meet the eligibility requirements to use a promotion. We reserve the right to remove promotions if you do not meet the requirements. The specific terms for each promotion shall be individually described in relevant promotional documents.